Privacy Policy

We collect various types of information to provide and improve our services:

We use your information for the following purposes:

• Provide, maintain, and improve healthcare services
• Schedule and manage appointments
• Process prescriptions and lab orders
• Communicate with you about your health
• Bill for services and process insurance claims
• Comply with legal and regulatory requirements
• Conduct research and quality improvement (de-identified data)
• Send appointment reminders and health notifications

We may share your information with:

• Healthcare Providers: Doctors, nurses, and specialists involved in your care
• Laboratories: For processing tests and results
• Pharmacies: For prescription fulfillment
• Insurance Companies: For billing and claims processing
• Business Associates: Vendors who help us operate (with confidentiality agreements)
• Legal Authorities: When required by law or to protect safety

We require all third parties to maintain the confidentiality and security of your information and to use it only for authorized purposes.

We implement comprehensive security measures to protect your information:

Despite our best efforts, no security system is impenetrable. We cannot guarantee the absolute security of your information and encourage you to take steps to protect your account credentials.

We retain your information as long as necessary to provide services and comply with legal obligations:

• Medical Records: Retained for minimum period required by law (typically 7-10 years)
• Account Information: Retained until you request deletion
• Communication Logs: Retained for 3 years
• Billing Records: Retained for 7 years for tax/audit purposes

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand usage patterns
• Preference Cookies: Remember your settings
• Session Cookies: Maintain your login session

You can control cookie settings through your browser. However, disabling cookies may affect platform functionality.

Depending on your location, you may have the right to:

• Access your personal and health information
• Request corrections to inaccurate information
• Request deletion of your information
• Object to certain data processing activities
• Receive a copy of your data in portable format
• Withdraw consent for specific uses
• Lodge a complaint with regulatory authorities

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us immediately.

For minors (13-18), we require parental or guardian consent before collecting health information. Parents/guardians have full access to their child's records and may request corrections or deletion.

Our platform may link to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we may integrate with include:

• Payment processors (secure, PCI-compliant)
• Laboratory information systems
• Pharmacy management systems
• Insurance verification services
• Analytics providers (de-identified data only)

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we update the policy, we will:

• Post the revised policy on this page
• Update the "Last Updated" date
• Notify users via email of significant changes
• Obtain renewed consent if required by law

We encourage you to review this policy regularly. Your continued use of our services after changes constitutes acceptance of the updated policy.